Question 1

What do I need to register on Parimatch?Registration

Accepted Answer

To register on Parimatch, you will need: An active Bangladeshi mobile number or email address, your full legal name, date of birth (18+), and a strong password. Registration is completely free and takes just 2 minutes. To learn more, Registration page View. Was this answer helpful?👍 Yes👎 No

Question 2

Can two people in the same household have separate accounts?

Accepted Answer

Yes, you can — however, each account A separate mobile number, email address, and payment method must be used. Opening multiple accounts with the same details is strictly prohibited and may result in all accounts being suspended. Bonus offers are generally applicable once per household. Was this answer helpful?👍 Yes👎 No

Question 3

What is KYC verification and why is it required?KYC

Accepted Answer

KYC (Know Your Customer) is the identity verification process. By uploading a photo of your national ID card or passport must be completed. You can still place bets without KYC, but it is mandatory for withdrawals. It ensures the security of your account and the safety of your funds. Was this answer helpful?👍 Yes👎 No

Question 4

How do I reset my password if I've forgotten it?

Accepted Answer

On the login page Click the "Forgot Password?" option. Enter your registered mobile number or email — an OTP or reset link will be sent. Use it to Set a new strong password. Please note that Parimatch support will never ask for your password. Was this answer helpful?👍 Yes👎 No

Question 5

What should I do if my account is locked or closed?

Accepted Answer

After 5 consecutive incorrect password attempts, your account will be temporarily locked — Wait 30 minutes and try again you can try again. If your account has been permanently closed for any reason, contact support and verify your identity. Your balance is always protected. Was this answer helpful?👍 Yes👎 No

Question 6

How do I change my registered mobile number or email address?

Accepted Answer

Log in and go to your profile settings to update your number or email address. To make the change, OTP verification required on both old and new numbers will be required. If you no longer have access to your old number, contact support and verify your identity with your National ID. Was this answer helpful?👍 Yes👎 No

Question 7

How do I deposit via bKash, Nagad, or Rocket?Payment

Accepted Answer

Log in and go to the Cashier or Deposit section. Choose your preferred payment method (bKash / Nagad / Rocket). Send the specified amount to the number shown and include the reference code. Your balance is usually credited within 1–5 minutes. Minimum deposit is ৳500. Was this answer helpful?👍 Yes👎 No

Question 8

How long does a withdrawal take?

Accepted Answer

Withdrawals to bKash and Nagad are typically processed within Within 15 minutes to 24 hours processed. Bank transfers may take 1–3 business days. Having KYC completed speeds up the process. For maximum withdrawal amounts, Terms & Conditions View. Was this answer helpful?👍 Yes👎 No

Question 9

What are the minimum deposit and withdrawal amounts?

Accepted Answer

Minimum deposit: ৳500 | Minimum withdrawal: ৳500. Withdrawals must be made using the same payment method used for your deposit. Maximum withdrawal limits vary by VIP tier. Was this answer helpful?👍 Yes👎 No

Question 10

My money was deducted but hasn't shown up in my balance — what should I do?

Accepted Answer

First, Wait 30 minutes — occasional delays may occur due to network lag. If the deposit still doesn't show, take your bKash/Nagad SMS reference number and contact our Bengali support team via chat. The support team will resolve the issue within 30 minutes. Your money is never lost. Was this answer helpful?👍 Yes👎 No

Question 11

What should I do if my withdrawal is rejected?

Accepted Answer

Common reasons for withdrawal rejection: Incomplete KYC, unmet bonus wagering requirements, or an incorrect payment method. If rejected, you will receive an email or notification explaining the reason. If the issue persists, contact support. Was this answer helpful?👍 Yes👎 No

Question 12

How do I claim the welcome bonus, and how much can I get?Bonus

Accepted Answer

On your first deposit after registration 100% welcome bonus up to ৳5,000 available. You must select the bonus option at the time of deposit — it cannot be applied afterwards. A minimum deposit of ৳500 is required to activate this offer. For more details, on the Bonus page View. Was this answer helpful?👍 Yes👎 No

Question 13

What is a wagering requirement? When can I withdraw my bonus?

Accepted Answer

Wagering means you must bet the bonus amount a set number of times — for example: 5x wagering means you must bet ৳5,000 using a ৳1,000 bonus. Winnings from the bonus can then be withdrawn. Wagering requirements vary depending on the bonus offer. Was this answer helpful?👍 Yes👎 No

Question 14

Where do I enter a promo code, and what if it doesn't work?

Accepted Answer

At the time of registration or during your first deposit Enter the code in the promo code field. If it doesn't work: Has the code expired? Are you entering the correct spelling? Have you used this code before? If the issue persists, contact support with the code. Was this answer helpful?👍 Yes👎 No

Question 15

How do I get and use free bets?

Accepted Answer

Free bets are available across various Promotions and as VIP rewards. When selecting a payment method on the bet slip, "Use Free Bet" option will appear — select it. Winnings from free bets are credited directly to your balance. Was this answer helpful?👍 Yes👎 No

Question 16

How does the cashback bonus work?

Accepted Answer

During a set period (typically weekly), you will receive a percentage of your net losses back as cashback. The cashback percentage varies based on your VIP tier. Cashback is credited directly to your balance and generally has no wagering requirements. Was this answer helpful?👍 Yes👎 No

Question 17

Which sports can I bet on at Parimatch?Betting

Accepted Answer

On Parimatch You can bet on more than 30 sports. Includes: cricket (IPL, BPL, T20 World Cup), football (Premier League, Champions League), tennis, badminton, kabaddi, volleyball, basketball, and much more. Betting Tips See full details on the page. Was this answer helpful?👍 Yes👎 No

Question 18

What is live betting and how do I place a live bet?

Accepted Answer

Live betting means Placing bets at real-time odds while a match is in progress. Odds change every moment. Go to the Live Betting section, select an ongoing match, and choose your market and stake. Quick decisions matter, as some markets close fast. Was this answer helpful?👍 Yes👎 No

Question 19

Can a bet be cancelled once placed?

Accepted Answer

Bets generally cannot be cancelled once placed. However, for selected bets, Cash-Out Feature you can cash out a specific amount before the match ends. The cash-out option will be visible on your bet slip. Was this answer helpful?👍 Yes👎 No

Question 20

What happens to my bet if a match is cancelled or postponed?

Accepted Answer

If the match is completely cancelled Full bet refund you will receive. If suspended and settled later, the bet will be resolved based on the final result. If a match is partially played, the outcome follows standard rules — see details In the Terms & Conditions View. Was this answer helpful?👍 Yes👎 No

Question 21

What is an accumulator (parlay) bet and how do I place one?

Accepted Answer

On accumulator bets Multiple match predictions are combined into one bet, and getting them all correct can result in significantly higher winnings. Adding selections one after another on the bet slip automatically creates an accumulator. One wrong pick loses the entire bet — so there is real risk involved. Was this answer helpful?👍 Yes👎 No

Question 22

Is Parimatch safe? Will my personal information stay private?Security

Accepted Answer

Yes, Parimatch is completely safe. All data Secured with SSL 256-bit encryption and is never shared with any third party. Our servers comply with international security standards. For more details, in the Privacy Policy View. Was this answer helpful?👍 Yes👎 No

Question 23

What responsible betting tools are available? How do I set limits?

Accepted Answer

On Parimatch Deposit limits, session time limits, loss limits, temporary breaks, and self-exclusion includes 6 security tools. Go to Profile → Responsible Gambling section to enable them. Learn more Responsible Gaming Page View. Was this answer helpful?👍 Yes👎 No

Question 24

What should I do immediately if I suspect my account has been hacked?

Accepted Answer

Immediately: (1) change your password, (2) log out of all devices, (3) Let us know via Bengali support chat. The support team will temporarily lock the account and investigate. Never share your OTP or password with anyone under any circumstances. Was this answer helpful?👍 Yes👎 No

Question 25

Can someone under 18 open an account?

Accepted Answer

No. Parimatch strictly 18+ Age Restriction enforces. Age verification is required at registration, and identity documents are requested during the KYC process. If an account is suspected of being underage, it is immediately suspended and the balance is refunded. Was this answer helpful?👍 Yes👎 No

Question 26

Where can I download the Parimatch app?App

Accepted Answer

Parimatch App Platform Page Download directly from. The app is available for both Android and iOS. If the app is not available on the Play Store or App Store, download the APK directly from the website. Before installing, enable "Install from unknown sources" on your device. Was this answer helpful?👍 Yes👎 No

Question 27

The website or app isn't working — what should I do?

Accepted Answer

First, check your internet connection. Clear your browser cache and cookies. If you're using the app, uninstall and reinstall it. Try turning VPN on if it's off, or off if it's on try again. If the problem continues, contact support with a screenshot. Was this answer helpful?👍 Yes👎 No

Question 28

How do I enable biometric (fingerprint) login on the app?

Accepted Answer

Log in to the app with your password for the first time. Then go to Settings → Security → Enable the "Biometric Login" option. You'll be able to log in instantly using your fingerprint or Face ID next time. Your device must support biometric authentication. Was this answer helpful?👍 Yes👎 No

Question 29

Can I use Parimatch on a desktop or laptop?

Accepted Answer

Yes, absolutely. The Parimatch website Works on all modern browsers — Chrome, Firefox, Safari, and Edge works seamlessly. On desktop, the larger screen makes live betting and analysis even better to follow. No additional software installation required. Was this answer helpful?👍 Yes👎 No

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